01

Payment Methods

What payment methods do you accept?

We accept payments via Visa, Mastercard, and other international bank cards through the Stripe payment system.

All payments are processed through a secure payment gateway. Credit and debit card details are not stored or processed on our website.

In which currency is the payment processed?

Payments are made in the currency displayed at checkout. Currency conversion is handled by your bank or payment provider.

02

Shipping Policy

Shipping Destinations

Which countries do you ship to?

We offer international shipping worldwide.

Shipping Methods

Which shipping services are used?

Delivery is carried out by international courier services, selected depending on the destination country, route specifics, and possible logistical restrictions.

The specific shipping service is determined after the order is placed

Order Processing & Delivery Time

  • Order processing time: from 1 to 3 business days after payment confirmation
  • Delivery time: generally from 7 to 21 business days after dispatch, depending on the destination country and customs procedures

After your order has been shipped, you will receive a tracking number to track your shipment.

The stated delivery times are estimated and not guaranteed.

Customs Duties & Taxes

Customs duties, taxes, and import fees are not included in the product or shipping price and must be paid by the customer in accordance with the laws of the destination country.

EBANAT – FZCO is not responsible for delays caused by:

  • customs clearance procedures,
  • actions of government authorities,
  • force majeure circumstances.

Order & Refund Contacts

For questions related to:

  • order placement and order status,
  • product returns,
  • refunds,

please contact us at:
orders@ebanat.com

04

T-Shirt Care

How should I wash the T-shirt?

  • Wash at a temperature of up to 30°C (86°F)
  • Turn the garment inside out before washing
  • Use a gentle cycle
  • Wash with items of similar colors
  • Use mild detergents
  • Do not use bleach

Can I use a tumble dryer?

Not recommended. Machine drying may cause shrinkage and reduce the lifespan of the garment. Air drying is the preferred option.

How should I iron the T-shirt?

  • Iron at a low temperature
  • Iron inside out only
  • Do not iron directly on prints or graphics